Common Errors During Payment
Category: Sales And Billing Issues
You may encounter an error during the payment process, and you can find out more about it here:
Credit Floor
This error is displayed by FirstData, our default card processor, if there isn't enough money in the card/account you would like to use for the payment. If you have enough money and you still see this error message, please contact your bank as they may have put a temporary hold on some of the money, which may be causing this error.
Authorization Failed
This error is displayed by FirstData if the issuing bank or card company does not allow the payment for some reason. As FirstData is based in the USA, you may get this error if you try to make an overseas payment from another continent. Contact your bank for assistance, as there is nothing we can do. Once they confirm you can pay, make another attempt as we cannot capture a payment that has not gone through initially.
Authorization Failed, Do Not Honor
This error is displayed by 2CheckOut, our alternative payment processor. The information above applies here as well.
PayPal Asks for a Credit Card
Even if you have money in the account, PayPal may request a credit card due to a temporary issue or because your account is registered in a country where recurring payments are not allowed. You can send the amount manually to our PayPal account [email protected]. Please mention what the money is for in the payment comments box.
Error Message on www.paypal.com
Sometimes you may encounter a problem completing a PayPal payment. This error appears on their website and is beyond our control. They may have a temporary issue, so try again later or send the amount manually to our PayPal account [email protected]. Be sure to mention the purpose of the payment in the comments box.
Tags: 2CheckOut, authorization failed, common payment errors, credit card errors, FirstData payment processor, manual PayPal payment, payment processing errors, payment troubleshooting, PayPal issues, sales and billing issues