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HomeArticlesFixing the ‘550 – Relay Not Permitted’ Error in Emails

Fixing the ‘550 – Relay Not Permitted’ Error in Emails

Fixing the '550 - Relay Not Permitted' Error in Emails

How to Resolve the "550 - Relay Not Permitted" Email Error

Understand the causes and solutions for this email issue.

Understanding the "550 - Relay Not Permitted" Error

The "550 - Relay Not Permitted" error occurs when email servers deny the relay of messages from unauthorized domains. This usually affects domains that are newly hosted or those awaiting DNS verification.

Common Causes:

  • Domain verification delay: DNS propagation can take up to 12-24 hours.
  • Incorrect name servers: The domain may not be using the correct name servers required for hosting.

How to Verify Domain and DNS Settings

When you add a domain to your hosting account, ensure it uses the correct name servers. It may take a few hours for the system to recognize these updates.

Steps to Resolve:

  1. Check your domain's name servers and confirm they are set correctly.
  2. Wait for DNS verification, which can take up to 24 hours.
  3. If the issue persists, contact support to force a DNS re-check.
Contact Support

When to Contact Support

If it has been over 12 hours and your domain is still not verified, you may need further assistance. Support can force-check your domain’s DNS status.

Before You Contact Support:

  • Double-check your domain's name servers.
  • Confirm that DNS propagation time has elapsed.

Additional Resources

Learn more about correct name servers and DNS settings required for proper email functionality.

For further information, see our guide: Correct Name Servers for Your Domain



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